Skywalk Adventure provides treetop adventures. Our first course launches in Esher, Surrey in February 2017. With stunning views over Surrey and London and a course that crisscrosses the ski slopes.
We have a background of sports coaching and outdoor pursuits within Sandown Sports, where the Esher course is located.
Main Duties and Responsibilities
Welcome customers and prepare them to take part on the course
Ensure Skywalk Adventure participants have completed relevant paperwork and comply with company rules and policies
Fit, remove and inspect harness and PPE correctly
Demonstrate the safe system of operation of the course
Instruct and brief customers in the safety procedures and the safe way of using the course
Confirm participants competence to continue beyond the briefing stage
Monitor every participant individually through the briefing stage and subsequent site
Patrol the course; ensure all participants are safely conducting themselves, assisting participants where necessary, talking participants through elements whilst they are on the course if they are in difficulty, carrying out emergency drills in accordance with company directives and training
Do everything, within reason, to minimise customer complaint and maximise customer satisfaction
Ensure safe operation of the course
Report and record all accidents and incidents
Carry out course checks and record/report findings
Apply first aid when required
Help with customer bookings and enquiries
Conduct course maintenance checks
Comply with the Company handbook
What we require from you
Safety conscious, with professional attitude, able to work unsupervised and use initiative
Drive and enthusiasm with a ‘we love the customer’ attitude
Excellent interpersonal and communication skills with a high standard of personal hygiene and appearance
Ability to work under pressure with high energy levels
Must like working outdoors and have a good head for heights
Diligence and attention to detail
Basic First Aid Certificate (we can help with training for the right person)
Must be able to perform all physical duties
Previous instructional experience
Health & Safety experience
To live close to the course
Coaching or Training knowledge
Climbing/high ropes experience
Practical DIY & maintenance skills
Marketing and sales experience
Experience of or in working with Corporate clients
More stuff you need to know
Reports to The Site Manager
Fixed term, for one season only. The core season will be April to October. Extensions for weekends and holidays may be offered
A range of contracted hours are available, both full and part time.
Weekend and bank holidays are standard working days.
Hours will be rostered by the Site Manager
Hourly Rate: £8.50 per hour
Holiday Entitlement: You will be paid 12.07% of the hours you have worked in a quarter as additional remuneration, at the end of each calendar quarter, which is the same a statutory holiday entitlement.
We will provide full in-house training.