Terms and Conditions
1.1 These Terms and Conditions apply to the booking of Skywalk Adventure.
1.2 These Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
1.3 No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Skywalk Adventure.
1.4 Skywalk Adventure reserves the right to make changes to the Activities for any reason.
2.1 No booking shall be deemed to have been accepted unless accepted in writing (which includes an email confirmation) by Skywalk Adventure.
2.3 You must advise Skywalk Adventure as soon as possible of any mistake in your booking confirmation.
2.4 Skywalk Adventure shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
3.1 The Activities that Skywalk Adventure offers participation of is not without risk as a fall could be fatal. All participants will receive safety training from a competent Skywalk Adventure instructor prior to their session.
3.2 Skywalk Adventure reserves the right to refuse admittance or to remove a participant from the course should it deem it necessary to do so. This includes a participant who does not comply with the safety rules.
3.3 After the safety briefing participants will not be directly supervised by an instructor whilst on the course. A participating adult must accompany under 10 year olds up to a maximum ratio of 2 children and be on the course equally between them. Participating adults must sign a Risk Acknowledgement and Consent Form stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.
3.4 All participants must be reasonably fit and healthy, and are subject to the age, height and weight restrictions for each Activity as stated at time of booking. Skywalk Adventure uses various Petzl harnesses that cover most body types. If your statistics are close to or exceed the safe fitting of these harnesses you will not be able to participate and you will be given a full refund.
3.5 All participants are required to wear a full body safety harness provided by Skywalk Adventure and fitted by an instructor and once fitted, participants must not tamper with the fittings.
3.6 The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities they are advised to walk the course before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of Skywalk Adventure, we enforce that pregnant women should not take part.
3.7 Skywalk Adventure shall be entitled to prevent any person from undertaking or completing the Activities if it deems the behaviour of any participant unsuitable.
3.8 Participants must be dressed appropriately and, for safety reasons, Skywalk Adventure reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
3.9 The Activities will remain open in most weather conditions apart from very high winds, electrical storms, heavy ice or snow at the discretion of the Manager.
3.10 No refunds or compensation will be payable by Skywalk Adventure in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities.
4.1 It shall be the responsibility of all participants to ensure that they are dressed appropriately and Skywalk Adventure advises participants to wear clothing appropriate for the weather conditions and which they do not mind getting damaged. In particular please note that Participants may not undertake the Activities in open-toed or slip-off shoes and long hair must be tied back.
4.2 Skywalk Adventure will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
5. Cancellations and Alterations
5.1 You shall be entitled to cancel your booking subject to Skywalk Adventure receiving your request for cancellation at least 7 days before the booked start time.
5.2 Skywalk Adventure shall be entitled to cancel your booking at any time. In the event that Skywalk Adventure has to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
5.3 If you need to move the date of your booking prior to 7 days before your start date we reserve the right to charge a £10 administration fee.
6. Price and Payment
6.1 Subject to any terms agreed in writing by Skywalk Adventure our charges shall be due in full at the time of booking.
7. Refunds and Amendments
7.1 Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer.
8.1 Skywalk Adventure shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
8.2 Vehicles and their contents left in the car park are left at the owners’ risk.
8.3 Except as otherwise provided in these Booking Terms and Conditions any liability of Skywalk Adventure shall be limited to the refund of any charges paid to Skywalk Adventure.
9.1 From time to time we take pictures/videos during activities at Skywalk Adventure. By taking part in these activities, you are giving us your permission to use any pictures of yourself and anybody in your party for possible use in Skywalk Adventure promotion and marketing. We will never sell these pictures and only use them exclusively for our own use. If you object to us using images of you or your party then please inform us in writing to firstname.lastname@example.org when making your booking.
10.1 These Booking Terms and Conditions shall be governed by and interpreted in accordance with the Laws of England.